Placing an order is simple. See below for details on ordering, delivery and terms and conditions.
Millie Moo Custom Hampers Terms and Conditions
Orders are made online at www.milliemoohampers.com.au via secure payment page. Payment can be made by PayPal, VISA, Master Card or American Express.
Orders by email at firstname.lastname@example.org are also accepted. Any requested changes to our advertised hampers can also be made by email.
We accept phone orders on 0428 402 576 Monday – Friday 8.30 am to 5.30pm
We happily accept corporate orders for businesses Australia-wide. Order or enquiries can be made by email: email@example.com or by phone: 0428 402 576. Appointments to view samples can be arranged.
2. PRICING AND TRANSACTIONS
All prices quoted, unless otherwise stated, are inclusive of GST.
All prices, unless otherwise stated, are quoted in Australian dollars (AUD). Product prices do not include delivery fees. In the event a customer is entitled to a refund; the refund will be made to the original credit card or PayPal account. For PayPal transactions, the refund will be made to the PayPal account.
Prior to checkout, Millie Moo agrees to quote the delivery fee. We deliver standard orders for Hampers, Dolls, Rattles and Soft Toys at flat rates within Australia. Please visit our website www.milliemoohampers.com.au/faq-s for our delivery rates. Large quantities, custom and corporate orders are subject to additional delivery fees.
Please allow 1 – 4 business days for delivery. Delivery to some locations may take longer than others. Urgent deliveries can be arranged on request, subject to an additional fee.
Saturday, Sunday and Public Holiday deliveries are not generally available.
Delivery addresses are required to be supplied along with recipient details when you place your order. These details should be entered in the Notes area of the checkout page. We include a complimentary gift tag with all orders, or can provide a greeting card for a small additional fee, on request. Details of your desired message for the tag or card should be included in the Notes area of the checkout page.
If the hamper is to be delivered to a hospital we require the details of the hospital, ward and room number, along with the recipient’s full name (first name and surname). Please include this information in the Notes area of the checkout page.
Local Pick Up
Local Pick Up is available from our premises in Officer, Victoria free of charge. This must be specified at checkout using the coupon code LOCALPICKUP.
New Zealand and USA Deliveries
We offer shipping to both New Zealand and the USA on our Baby Hampers, Dolls and Rattles. We are currently unable to ship alcohol or food items to New Zealand or USA due to customs restrictions, but can happily substitute these items for you.
Problems with Deliveries
If the recipient is not available to receive a delivery, a card to call will be left at the designated address.
We recommend delivery to business addresses where possible.
If the address you provide is incorrect and the order requires to be redelivered, we reserve the right to charge and additional delivery fee.
Our gift packaging boxes are complimentary. If you wish to include a message to the recipient with your Products, please make a note of this in the notes section at time of payment.
We use white and black boxes along with various ribbon colours. If you wish to select a colour box and ribbon please notify us at the time of purchase, or email us with your requested changes.
4. YOUR OBLIGATIONS
You must supply us with a valid contact email and phone number. We accept no liability arising out of failure to contact a customer, where the contact details were not supplied, were invalid or incorrect.
It is your obligation to ensure the recipient’s delivery address is correct. Failure to provide the correct delivery details may result in incorrectly delivered Products, undelivered Products and additional redirect and/or redelivery fees.
We accept no liability for incorrectly delivered or undelivered Products, where you have made no reasonable attempt to correct the address within a reasonable period of time and/or we acted reasonably when delivering the Products.
Recipient Details and Personalised Messages
You must ensure recipient details, such as their name and address are correct and spelt correctly. We accept no responsibility for any incorrect information, when such information results from a reliance on information provided by you.
In relation to internet orders, you should ensure that any personalised message is written to your satisfaction in the Notes section at checkout. We accept no responsibility for incorrect spelling, grammar or formatting
5. ALTERATIONS AND AMENDMENTS TO ORDERS
Any requests to cancel an order should be submitted by email to firstname.lastname@example.org or by phone on 0428 402 576. We are unable to provide any alterations or amendments (including cancellations) for orders that are [n the process of being prepared, already prepared and/or in transit.
Where an order is cancelled, we reserve the right to offer you a credit. Where an order is altered or amended, no cash or credit refunds will be made for alterations or amendments that result in a value less than the original order cost.
We reserve the right to refuse alterations and amendments.
During special events, including but not limited to, Valentine’s Day, Mother’s Day and Christmas, all orders are final and Millie Moo reserves the right to not accept any alterations, amendments or cancellations of already placed orders.
From time-to-time, some ingredients or products may become temporarily unavailable and require a substitution. We reserve the right to substitute any ingredient with a similar ingredient or product of equal or higher value. We will advise you if an ingredient or product has been substituted.
For photographic purposes, some props may be used for display purposes and are not included with the final Product. The itemised Product description available on the Products page describes the contents of Product packages.
6. COMPLAINT POLICIES
In the unlikely event that there are damaged Products in the hamper, please notify us immediately via email (email@example.com) or by phone (0428 402 576). Millie Moo uses reputable third party contract couriers. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as damage or delay that results in a parcel not arriving at a certain time or place. We will work with the customer to assist in resolving any issues that may be a result of a third party failure.
We reserve the right to request a photo of the damaged Products and/or a return of the hamper/damaged Products to a reply-paid address.
7. PURCHASE AND SALE OF ALCOHOL
Millie Moo supports the Responsible Service of Alcohol. All orders for liquor are facilitated and processed by, Belinda Taylor ABN 52 028 086 009 trading as Millie Moo Custom Hampers.
Under the Liquor Control Reform Act 1998 it is an offence for a licensee to supply liquor to a person under the age of 18 years. It is an offence for a person under the age of 18 years to purchase or receive liquor from another person. In accordance with our obligations under s6B of the Liquor Control Reform Act, Millie Moo does not supply liquor to minors or accept orders to supply liquor from a minor. We are also required to restrict alcohol quantities to 1.5 litres per recipient. When placing orders, customers should ensure that they do not exceed sending the permitted alcohol limit of 1.5 litres (approximately two bottles) per recipient. Millie Moo will not accept orders where the value of the liquor is more than 50 percent of the total sale price of the Products.
By completing the checkout process, the purchaser represents that they and the recipient, are over 18 years old. The purchaser accepts that it is an offence under the Liquor Control Reform Act to falsely represent they are of legal age to purchase alcohol and to obtain alcohol on behalf of a person who is under 18 years and that substantial penalties apply.
8. GIFT VOUCHERS
Gift vouchers are redeemable by the bearer for Millie Moo merchandise to the value stated on the front of the voucher.
Gift vouchers may not be used after the expiry date as stated on the certificate and is not exchangeable, refundable, replaceable or redeemable for cash, payment of accounts or other gift vouchers or discounts.
A minimum purchase value of $50.00 as stated on the gift voucher is applicable. The minimum purchase value is exclusive of delivery fees.
Gift vouchers are valid for deliveries made within Australia only.
Gift vouchers cannot be used in conjunction with any other promotion or discount.
Limit of one voucher per order applies.
Millie Moo is not responsible or liable for vouchers that are lost or stolen.
Gift vouchers may only be redeemed on the Website or over the phone on 0428 402 576.
Partial deductions in the value of a gift voucher are allowed and a record of the remaining value will be kept by Millie Moo. There are no re-issues of the deducted gift certificate value.
Millie Moo will not redeem a voucher if our records indicate that it has already been redeemed or has not been issued.
The value of your gift voucher cannot be applied after your transaction has already been processed and completed. If forgotten, the voucher must be saved and used towards your next purchase.
Gift voucher orders placed outside of business hours will be posted on the next business day.
9. SECURITY AND PRIVACY
Collection and Use of Information
Millie Moo collects personal data for the purpose of fulfilling orders for products or services, or for the purpose of competitions and prize-giving, or for any other such purpose which requires the collection of personal data in order for Millie Moo to fulfil an obligation.
Personal data includes, but is not limited to: the full name of you and/or recipient, payment details, e-mail address, recipient address and contact (mobile) phone numbers. Millie Moo does not keep records of customer credit card details. For customer security, your IP address has been logged and will be recorded with your purchase details
Disclosure of Information
Millie Moo may disclose personal data necessary to third party service providers for the purpose of fulfilling customer orders and any other legal obligations. Millie Moo will not disclose personal information to third parties for marketing purposes without prior authorisation.
Under no circumstances will Millie Moo sell or receive payments or services for disclosing customer’s personal information to any partner or external company.
Sender Anonymity and Disclosure
Customers have the right to remain anonymous except in circumstances where personal information is required to complete an electronic transaction.
Millie Moo will not disclose sender/customer information to a recipient unless requested or approved to do so by the sender/customer.
Customers can elect to receive promotional material and opting to receive plain text or HTML emails.
In compliance with Australian law, all marketing material sent to the subscriber will include an option for the subscriber to request removal from mailing or contact lists for any future marketing
Any party engaged in illegal activities involving the Website will be subject to civil and criminal sanctions and prosecution.
Millie Moo does not guarantee that it will be able to prevent any illegal or inappropriate use of its Website, nor that it will give notice of any illegal or inappropriate use of its Website.
It is illegal to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. Persons found to have placed a fraudulent order will be prosecuted.
11. GOVERNING LAW
Any legal action arising out of its use shall be brought and enforced under the applicable Australian law.
By using this Website and/or purchasing any Products, you agree to submit to non- exclusive jurisdiction of the courts of the State of Victoria.
12. THIRD PARTY SITES
The Website may provide links to related third party sites. Millie Moo is not responsible for the privacy practices or the content of such websites and does not warrant the security of any information supplied to third party sites.
13. TRADEMARKS, COPYRIGHTS AND RESTRICTIONS
All material on the Website, including but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Millie Moo its related companies or by other parties that have licensed their material to Millie Moo.
Material on any website owned, operated, licensed or controlled by Millie Moo is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Millie Moo.
Use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Millie Moo copyrights, trademarks and proprietary rights and is prohibited.
14. FORCE MAJEURE
Millie Moo is not liable for failure to perform obligations, including but not limited to, the fulfilment of an order or a delivery, if such failure occurs as a result of acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster) war, hostilities, civil war, rebellion, revolution, insurrection, military or usurped power, terrorist activities, government sanction, blockage, embargo, labour dispute, strike, theft, lockout or interruption or failure of electricity or telephone service or any other event or phenomenon beyond Millie Moo’s control.
15. LIMITATION OF LIABILITY
Other than to the extent prohibited under Australian Consumer Law, we do not assume any responsibility or liability for any loss or damage suffered by you, whether directly or indirectly as a result of your use of our Website or purchase or consumption of any of our Products. In no event will we, or any of our respective officers, directors, employees, agents, affiliates or assigns, nor any party involved in the creation, production or transmission of our Website or sale of our Products be liable to you or anyone else for any direct, indirect, special, punitive, incidental or consequential damages arising out of the use, inability to use, or the results of use of our Website or purchase or consumption of our Products, or any websites linked to our Website (including the materials, information or services contained on such sites) whether in contract or tort or regardless of being advised of the possibility of such damages.
In the event of any problem with our Website or any content, you agree that your sole remedy is to cease using our Website. In the event of any problem with the Products that you have purchased on or through our Website, your remedies will be as prescribed by Australian Consumer Law, and our liability will be limited to replacement of the Product in question, or refund to the value of that Product.
17. LEGAL NOTICE AMENDMENTS